Privacy Policy

BA ICON is a customer relationship management and workflow platform for buyer’s agents, operated by Rose Technology Group Pty. Ltd. As Trustee For Rose Technology Unit. This Privacy Policy explains how personal information is collected, used, stored and disclosed when people use the BA ICON website, platform and related services.

By using BA ICON, customers agree to the handling of personal information in accordance with this Privacy Policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth).

Information collected

BA ICON may collect personal information such as names, email addresses, phone numbers, business details, login details, property preferences, transaction notes, uploaded documents, and other information entered into the platform by customers and authorised users.

BA ICON may also collect technical and usage information, including browser type, IP address, device information, access times and activity within the platform, to help operate, maintain and secure the service.

How information is used

Personal information is used to provide and support the BA ICON platform, manage accounts and subscriptions, deliver customer support, facilitate platform communications, improve system performance and functionality, and comply with legal and regulatory obligations.

Personal information is only used as reasonably necessary to fulfil these purposes or as otherwise required by law.

Disclosure of information

Personal information may be disclosed to employees, contractors, service providers and technology partners who require access to assist in delivering the services, provided they are subject to appropriate confidentiality and privacy obligations.

Information may also be disclosed where required by law, regulation, legal process or regulatory authority, or where a customer has authorised a third-party integration or connected service.

Data security

BA ICON takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include access controls, internal security processes, ongoing system maintenance and security practices aligned with SOC 2 style requirements.

Data retention and access

Personal information is retained only for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes and enforce agreements.

Following termination, customers may be provided with a limited period to export their data before deletion or secure archival, subject to legal and operational requirements.

Customer responsibilities

Customers are responsible for ensuring they have the lawful right to collect, enter, store and use personal information in BA ICON, including obtaining any required consents from their own clients, contacts and third parties.

Customers must also ensure that their use of BA ICON complies with applicable privacy, spam and real estate laws.

Access, correction and complaints

A person may request access to or correction of personal information held by BA ICON by contacting Rose Technology Group Pty. Ltd. As Trustee For Rose Technology Unit using the contact details published on the website.

Privacy complaints will be handled in accordance with applicable law and, where necessary, may be referred to the Office of the Australian Information Commissioner.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, services or business practices. The latest version published on the website will apply from the date of publication.